史福田,孟曦东,霍 超.基于APM理念提升智慧校园服务精细度[J].深圳大学学报理工版,2020,37(增刊1):160-164.[doi:10.3724/SP.J.1249.2020.99160]
SHI Futian,MENG Xidong,and HUO Chao.Improving the precision of smart campus services based on application performance management concept[J].Journal of Shenzhen University Science and Engineering,2020,37(Suppl.1):160-164.[doi:10.3724/SP.J.1249.2020.99160]
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基于APM理念提升智慧校园服务精细度
史福田1,孟曦东2,霍 超3

1)山东大学信息化工作办公室,山东青岛 266200; 2)北京博睿宏远数据科技股份有限公司,北京 100010; 3)青岛市教育装备与信息技术中心,山东青岛266011

信息化应用体验; 应用性能管理; 端到端; 智慧校园

Improving the precision of smart campus services based on application performance management concept
SHI Futian1, MENG Xidong2, and HUO Chao3

1)Informatization Office, Shandong University, Qingdao 266200, Shandong Province, P.R.China2)Beijing Bonree Data Technology Co.Ltd., Beijing 100010, P.R.China3)Qingdao Education Equipment and Information Technology Center, Qingdao 266011, Shandong Provinc

application experience of informatization; application performance management; end to end; smart campus

DOI: 10.3724/SP.J.1249.2020.99160

备注

随着高等教育数字化转型的不断深入,高校广大师生对信息化应用的稳定性和流畅度提出了更高的要求.选择智慧校园若干典型应用,聚焦师生用户体验痛点、堵点,引入应用性能管理(application performance management, APM)相关技术工具,进行多项端到端的网络监测与应用性能对比实验,尝试实现智慧校园服务质量的精准评价和快速提升.实验结果表明,恰当的APM工具组合能够统一监控前端网页、app、中端网络和后端服务器应用性能,从业务逻辑层和系统代码层快速定位、分析、展示广大师生体验堵点,提升智慧校园服务的精细度、可视化和主动性.

With the deepening of the digitization transformation of higher education, the teachers and students in universities put forward higher requirements for the stability and fluency of informatization application. In this paper, considering several typical applications of smart campus and focusing on pain points and blocking points of teachers' and students' experiences on these applications, we use application performance management(APM)related technical tools to achieve accurate evaluation and rapid improvement of smart campus service quality. We carry out a number of end-to-end network monitoring and do the application performance comparison experiments. The results show that the appropriate combination of APM tools can not only uniformly monitor the application performance of front-end web pages, apps, mid-end networks and back-end servers, but also let us quickly locate, analyze and display the experience jam points of teachers and students from the business logic layer and system code layer. In a word, the APM can be used to improve the precision, visualization and initiative of smart campus services.

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