[1]吕慎,田锋,张乾坤.基于结构方程的快递业收派员工作满意度评估[J].深圳大学学报理工版,2020,37(3):323-330.[doi:10.3724/SP.J.1249.2020.03323]
 Lü Shen,TIAN Feng,and ZHANG Qiankun.Job satisfaction evaluation of express delivery receiver based on structural equation[J].Journal of Shenzhen University Science and Engineering,2020,37(3):323-330.[doi:10.3724/SP.J.1249.2020.03323]
点击复制

基于结构方程的快递业收派员工作满意度评估()
分享到:

《深圳大学学报理工版》[ISSN:1000-2618/CN:44-1401/N]

卷:
第37卷
期数:
2020年第3期
页码:
323-330
栏目:
交通物流
出版日期:
2020-05-20

文章信息/Info

Title:
Job satisfaction evaluation of express delivery receiver based on structural equation
文章编号:
202003016
作者:
吕慎1田锋2张乾坤3
1)深圳大学土木与交通工程学院,广东深圳 518060
2)深圳市城市交通规划设计研究中心股份有限公司,广东深圳 518000
3)广州中医药大学第三附属医院,广东广州 510378
Author(s):
Lü Shen1 TIAN Feng2 and ZHANG Qiankun3
1) College of Civil and Transportation Engineering, Shenzhen University,Shenzhen 518060,Guangdong Province, P.R.China
2) Shenzhen Urban Transport Planning Center Co. Ltd., Shenzhen 518000,Guangdong Province, P.R.China
3) The Third Affiliated Hospital of Guangzhou University of Chinese Medicine, Guangzhou 510378, Guangdong Province, P.R.China
关键词:
物流管理工作满意度评估结构方程模型收派员快递业组织公民行为
Keywords:
logistics management job satisfaction evaluation structural equation model receiving officer express service organizational citizenship behaviors
分类号:
U144
DOI:
10.3724/SP.J.1249.2020.03323
文献标志码:
A
摘要:
收派员是快递企业服务的直接提供者,收派员表现影响快递企业的声誉,是快递企业的基石.以中国深圳顺丰速运有限公司收派员为研究对象,在实地访谈及问卷调查基础上,探究收派员工作满意度影响因素,基于结构方程模型研究收派员工作满意度影响因素、工作满意度和组织公民行为间的关系.结果表明,工作特性对收派员工作满意度的正向作用最大;提升收派员工作满意度能直接改善组织公民行为,使收派员以更积极的态度投入工作;当前收派员工作满意度综合评价结果较低,工作特性是当前改善收派员工作满意度的重中之重.研究结果为采取有效措施提升收派员工作满意度,激励收派员展现更多的组织公民行为提供科学依据.
Abstract:
Delivery receivers are the direct service provider of express service, who affect the reputation of express enterprises and are the cornerstones of express enterprises. By taking job satisfaction of the receiving officers in SF Express Company Limited in Shenzhen as study case, we explore the impact factors of the express receivers job satisfaction based on field interview and questionnaire survey. We study the relationships among inluencing factors of job satisfaction, the job satisfaction itself and organizational citizenship behaviors based on the structural equation model. The research results indicate that job satisfaction is mainly determined by the job characteristic. Secondly, the organization citizenship behaviors can be improved by increasing job satisfaction, which can lead the express receivers to work with a more positive altitude. Finally, the overall evolution result of job satisfaction is currently low, so it is urgent to improve the job characteristic to increase the evaluation indexes of job satisfaction of express receivers. This paper can provide scientific basis for taking effective measures to promote the job satisfaction and motivate the more organizational citizenship.

参考文献/References:

[1] PENNER L A. Social psychology: concepts and application[M].New York, USA: West Publishing Company,1986.
[2] STEPHEN P R. Organizational behavior[M]. Chicago: Rand Me Nally, 2007.
[3] FOURNET G P, DISTEFANO M K, PRYER M W. Job satisfaction: issue and problems[J]. Personnel Psychology, 1966, 19(2):165-183.
[4] SEASHORE S E, TABER T D. Job satisfaction indicators and their correlates[J]. American Behavior and Scientists, 1975, 18(3): 333-368.
[5] 颜爱民,胡仁泽,徐婷. 新生代员工感知的高绩效工作系统与工作幸福感关系研究[J].管理学报, 2016, 13(4): 542-550.
YAN Aimin, HU Renze, XU Ting. The relationship between new generation employees perceptions of high-performance work system and work-related well-being[J]. Chinese Journal of Management, 2016, 13(4): 542-550.(in Chinese)
[6] 陈纯槿. 中学教师工作满意度影响因素的实证研究——基于PISA2015教师调查数据的分析[J]. 教师教育研究, 2017, 29(2): 84-91.
CHEN Chunjin. An empirical study on the influencing factors of teachers job satisfaction in secondary schools: evidences from PISA 2015 survey[J].Teacher Education Research,2017,29(2):84-91.(in Chinese)
[7] LOCKE E A. Satisfaction and dissatisfaction among white collar and blue collar employee[J]. Journal of Applied Psychology, 1973, 58(1): 66-76.
[8] SPECTOR P E. Job satisfaction: application, assessment, causes and consequences[M]. Thousand Oaks: SAGE Publications Inc, 1997.
[9] 李林.公务员工作满意度影响因素统计分析研究[D].广州:暨南大学,2008.
LI Lin. A statistical study of civil servants job satisfaction determining factor[D].Guangzhou: Jinan University,2008.(in Chinese)
[10] 莫秀婷,徐凌忠,罗惠文,等.医务人员感知医患关系、工作满意度与离职意向的关系研究[J].中国临床心理学杂志,2015,23(1):141-146.
MO Xiuting, XU Lingzhong, LUO Huiwen, et al. Medical professional perceived doctor-patient relationship, job satisfaction and turnover intention[J].Chinese Journal of Clinical Psycology,2015,23(1):141-146.(in Chinese)
[11] LYNN G. Employees satisfaction with benefits is rising[N].Employee Benefit News,2006-04-18.
[12] 安娜. 员工满意度测评方法及应用研究[D].天津:天津大学,2008.
AN Na. The study on employee satisfaction assessment[D]. Tianjin: Tianjin University,2008.(in Chinese)
[13] 石磊. 工作满意度与组织公民行为关系研究[D].西安:西安理工大学,2008.
SHI Lei. Relationship of job satisfaction and organizational citizenship behavior[D]. Xian: Xian University of Technology,2008.(in Chinese)
[14] 梁燕,金勇进.顾客满意度模型的样本量研究[J].统计研究,2007, 24(7):68-74.
LIANG Yan, JIN Yongjin. The sample size study of the customer satisfaction model[J].Statistical Research,2007,24(7):68-74.(in Chinese)
[15] 吴明隆.结构方程模型-AMOS的操作与应用[M].重庆:重庆大学出版社,2013.
WU Minglong. Structural equation modeling - AMOS of operation and application[M].Chongqing: Chongqing University Press, 2013.(in Chinese)
[16] 何晓群.多元统计分析[M].北京:中国人民大学出版社,2005.
HE Xiaoqun. Multivariate statistical analysis[M]. Beijing: Renmin University of China Press,2005.(in Chinese)

备注/Memo

备注/Memo:
Received:2019-02-26;Revised:2019-11-27;Accepted:2019-12-24
Foundation:National Natural Science Foundation of China (51208307)
Corresponding author:Associate professor L Shen.E-mail: lvshen@szu.edu.cn
Citation:L Shen, TIAN Feng, ZHANG Qiankun. Job satisfaction evaluation of express delivery receiver based on structural equation[J]. Journal of Shenzhen University Science and Engineering, 2020, 37(3): 323-330.(in Chinese)
基金项目:国家自然科学基金资助项目(51208307)
作者简介:吕慎(1976—),深圳大学副教授、博士. 研究方向:城市交通规划与管理.E-mail: lvshen@szu.edu.cn
引文:吕慎,田锋,张乾坤.基于结构方程的快递业收派员工作满意度评估[J]. 深圳大学学报理工版,2020,37(3):323-330.
更新日期/Last Update: 2020-05-30